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Account and security

How quickly does support reply?

Usually within two working days, by e-mail and in your account.

We usually answer within two working days. Replies arrive by e-mail, and when you are signed in, your tickets and our answers also appear in your account, with a notification when we reply. Include the service, the country, roughly when you bought the number and, if you have it, the receipt number. Never send us passwords or verification codes. Many answers are already in this help center, so a quick search can be faster.

Was this article helpful?

  • Notification center Everything that happens on your account in one place, from codes and refunds to support replies and new sign-ins, and a choice of what also reaches your phone. 2 min read
  • What to do when the code does not arrive Why a verification code can be late, what to check, how long to wait and how the automatic refund works when nothing arrives. 2 min read
  • What is a guest account? A full account without an e-mail address, created in the app. Handy for a quick start, but it cannot be recovered.
  • Who can read the SMS messages I receive? Messages are shown only in your account and are deleted automatically after 30 days.

Still need help?

Write to us. We answer every message, usually within a few hours.

Contact support Service status

Or email us at [email protected]