Account and security
Creating an account, confirming your e-mail, two-step verification, sessions, notifications, privacy and deleting your account.
6 guides · 5 quick answers
Guides
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Creating an account and confirming your e-mail Sign up with your e-mail or start as a guest, confirm your address, and reset a forgotten password.
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Two-step verification Protect your account with a code from an authenticator app and ten single-use recovery codes. How to turn it on, sign in, and what to do if you lose your phone.
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Sessions and devices See every phone and browser signed in to your account, sign out one of them or all others at once, and review your account activity.
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Notification center Everything that happens on your account in one place, from codes and refunds to support replies and new sign-ins, and a choice of what also reaches your phone.
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Privacy and your data What SmsGrab stores, how long messages and numbers are kept, and how to download a copy of your data.
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Deleting your account How to delete your SmsGrab account in the app, on the website or by e-mail, what is deleted, and what is kept for accounting.
Quick answers
What is a guest account?
A guest account is a real SmsGrab account without an e-mail address, created in the Android app. It has its own balance and history, and you can use it on the website with a code from the app. It has no password, so it cannot be recovered if you lose the phone, and signing out deletes it with its balance. Guest accounts that are never used for a purchase or credit are deleted after 30 days without use. Guests cannot use two-step verification or the developer API. For anything you want to keep, use an e-mail account.
Who can read the SMS messages I receive?
The messages your numbers receive are shown only in your own account, on the app and the website. Like any SMS, they travel through the phone network and our number supplier before they reach you. We keep them so you can read them, and delete them automatically 30 days after they arrive. On a locked phone, code notifications hide the code. Because a temporary number goes to someone else later, do not use it for sensitive accounts. See Privacy and your data.
How quickly does support reply?
We usually answer within two working days. Replies arrive by e-mail, and when you are signed in, your tickets and our answers also appear in your account, with a notification when we reply. Include the service, the country, roughly when you bought the number and, if you have it, the receipt number. Never send us passwords or verification codes. Many answers are already in this help center, so a quick search can be faster.
I forgot my password. What should I do?
Choose Forgot password? on the sign-in screen and enter your e-mail address. If an account uses it, you receive a link that is valid for 1 hour; open it and choose a new password. This signs you out on every device. If two-step verification is on, it stays on. No mail? Check your spam folder and wait a few minutes before asking again. Guest accounts have no password and cannot be reset.
I lost the phone with my authenticator app. How do I sign in?
Sign in with your password and, when you are asked for the code, choose to use a recovery code instead. Each of your 10 recovery codes works once. Once you are in, turn two-step verification off and on again with your new phone, and create a new set of recovery codes. If you have neither the app nor any recovery code, contact support from the e-mail address of your account. See Two-step verification.
Other topics
Still need help?
Write to us. We answer every message, usually within a few hours.
Or email us at support@smsgrab.com