Balance and receipts
How your balance works, when you get money back, receipts and monthly statements, and prices in your own currency.
4 guides · 4 quick answers
Guides
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How your balance works Your SmsGrab balance is kept in US dollars. Here is what adds to it, what is taken from it and where to see every movement.
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When you get your money back The complete refund rules for one-time numbers, failed purchases and rentals, and what happens once a message has been delivered.
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Receipts and monthly statements Every movement of your balance has a receipt with its own number, and every month with activity has a statement. Save them as PDF on the website or in the app.
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Prices in your own currency Show prices and your balance in your local currency. Conversions are estimates, and charges are always made in US dollars.
Quick answers
I was charged but no code arrived. What now?
You do not need to do anything to get your money back. If no code arrives within 20 minutes, the number expires and the full price is refunded automatically. If you do not want to wait, tap Cancel number while you are waiting for the first code: the refund is immediate. The refund appears in your Wallet as its own entry. If you still see no refund after the 20 minutes, contact support with the receipt number.
How fast are refunds?
When you cancel a number before its first code, the refund is immediate. When a number expires without a code, it is refunded automatically at the end of its 20 minutes. If a number cannot be delivered after payment, the charge is refunded in the same step. Refunds always go to your SmsGrab balance, in US dollars, and each has its own receipt. See When you get your money back.
Why does the price in my currency differ from the charge?
SmsGrab always charges in US dollars. When you display another currency, prices are converted with current exchange rates and rounded up, so the price you see is never lower than the real charge. Your balance is rounded down, so it never shows more than you have. Rates change, so a converted amount can shift a little from day to day. See Prices in your own currency.
Where do I find the receipt for a purchase?
Every movement of your balance has a receipt, with a number like SGR-XXXX-XXXX-XXXX. In the app, open Wallet and tap the transaction; on the website, open Account > Receipts. You can save each receipt as a PDF. Monthly statements for every month with activity are next to your receipts. See Receipts and monthly statements.
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