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Balance and receipts

When you get your money back

The complete refund rules for one-time numbers, failed purchases and rentals, and what happens once a message has been delivered.

2 min read

On this page
  1. You get the full price back when
  2. No refund when
  3. Where refunds go
  4. Think a charge is wrong?

SmsGrab refunds automatically. You never have to ask for the refund of a number that did not receive a code.

You get the full price back when

Situation Refund
No code arrived within 20 minutes Full price, automatically when the number expires
You cancelled before the first code Full price, immediately
The number could not be delivered after payment Full price, in the same step, or you are not charged at all
A rental cancelled in its first 5 minutes, before any message Full price, immediately
A rental extension that could not be completed The extension price, immediately

No refund when

  • A code or any other message reached the number. It then counts as used, even if the code does not work in the other service or you entered it too late.
  • A rental is cancelled after its first 5 minutes, or after it has received a message.

Where refunds go

Refunds are credited to your SmsGrab balance in US dollars, each as a separate entry with its own receipt. They are not paid out anywhere else.

Think a charge is wrong?

Contact support with the service, the country and roughly when you bought the number. When you are signed in, you can also open a ticket in your account and follow the answer there. See also Receipts and monthly statements.

Was this article helpful?

  • Cancelling a number and getting your money back When you can cancel a number, what you get back, and why a number cannot be cancelled once its first code has arrived. 2 min read
  • What to do when the code does not arrive Why a verification code can be late, what to check, how long to wait and how the automatic refund works when nothing arrives. 2 min read
  • How your balance works Your SmsGrab balance is kept in US dollars. Here is what adds to it, what is taken from it and where to see every movement. 2 min read
  • Receipts and monthly statements Every movement of your balance has a receipt with its own number, and every month with activity has a statement. Save them as PDF on the website or in the app. 2 min read

Still need help?

Write to us. We answer every message, usually within a few hours.

Contact support Service status

Or email us at support@smsgrab.com