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I was charged but no code arrived. What now?

You get the full price back automatically. Cancel now or let the number expire after 20 minutes.

You do not need to do anything to get your money back. If no code arrives within 20 minutes, the number expires and the full price is refunded automatically. If you do not want to wait, tap Cancel number while you are waiting for the first code: the refund is immediate. The refund appears in your Wallet as its own entry. If you still see no refund after the 20 minutes, contact support with the receipt number.

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